Privacy Policy

Information We Collect

Multicity Experts collects personal information necessary to provide travel coordination, itinerary planning, and customer support services. We collect information you provide directly to us, as well as information gathered automatically through your use of our website.

Personal information you provide:

• Full name and contact details (email address, phone number)
• Travel preferences and itinerary information
• Passport and traveler document details required for booking
• Billing and payment information
• Communication history and service requests

Information collected automatically:

• Website usage data and browsing behavior
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages visited, session duration, and referral sources
• Cookies and similar tracking technologies (see Cookie Policy)

How We Use Your Information

We use the information we collect to deliver and improve our travel coordination services. Specifically, your information may be used for:

• Planning, coordinating, and confirming travel itineraries
• Processing payments and issuing booking confirmations
• Providing customer support and responding to inquiries
• Sending relevant travel updates, alerts, and communications
• Improving and optimizing our website and service offerings
• Analytics and performance measurement
• Fraud prevention and security monitoring
• Compliance with applicable legal obligations

Communication Consent

By submitting an inquiry, completing a planning form, or engaging with our team, you consent to being contacted by Multicity Experts through the communication channels you have provided.

This may include contact via:

• Email — for itinerary updates, confirmations, and service communications
• Phone — for coordination calls and travel advisory
• SMS — for time-sensitive travel alerts and booking notifications
• WhatsApp — for convenient messaging and itinerary sharing where applicable

You may opt out of marketing communications at any time by contacting us at info@multicityexperts.com. Please note that transactional and service-related communications may continue as required to fulfill your travel coordination.

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With airlines and travel suppliers as necessary to complete bookings on your behalf
• With trusted third-party service providers supporting our operations (payment processing, analytics, hosting)
• With legal and regulatory authorities when required by law
• In connection with a business merger, acquisition, or transfer of assets, where your data would remain subject to this policy

All third-party providers we engage are required to handle your personal information with appropriate security and confidentiality obligations.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include encrypted data transmission, access controls, and secure data storage practices.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to contact us immediately if you suspect any unauthorized access to your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data. You may also have the right to data portability or to withdraw consent for certain processing activities.

To exercise any of these rights, please contact us at info@multicityexperts.com. We will respond to your request in accordance with applicable data protection law.

Contact

For privacy-related inquiries, requests, or concerns, please contact our team at info@multicityexperts.com. We are committed to addressing your concerns promptly and transparently.