Information Processed
Multicity Experts processes personal information as part of our travel coordination and client support operations. This notice explains how and why that information is handled, in compliance with applicable data protection standards.
Categories of information we process:
- Identity information — full name, date of birth, nationality
- Contact details — email address, phone number, mailing address
- Passport and travel document information required for airline bookings
- Payment and billing information for transaction processing
- Travel preferences, itinerary history, and routing requirements
- Website interaction data and analytics information
- Communications and correspondence with our team
Purpose of Processing
We process personal information only for defined and legitimate purposes, including:
- Delivering travel coordination and itinerary planning services
- Processing payments and managing booking confirmations
- Communicating with clients regarding their travel arrangements
- Providing customer support and resolving service inquiries
- Improving the quality and performance of our website and services
- Complying with legal and regulatory obligations
- Fraud prevention and security monitoring
We process only the information necessary for the stated purposes. We do not engage in automated decision-making or profiling that would produce legally significant effects on individuals.
Third-Party Processors
To deliver our services effectively, Multicity Experts works with carefully selected third-party service providers who process data on our behalf. All processors are bound by appropriate data processing agreements.
Third-party categories we work with:
- Web hosting and infrastructure providers — for secure website operation
- Payment processors — for secure transaction handling and fraud detection
- Analytics platforms — for measuring website usage and optimizing performance
- Customer communication tools — for managing client correspondence and support
- Airlines and global distribution systems — for booking and ticketing on your behalf
We do not share personal information with third parties for their own marketing or commercial purposes.
International Data Transfers
As an international travel coordination platform, the nature of our services inherently involves cross-border data handling. When booking flights for international journeys, traveler information must be shared with airlines, immigration authorities, and global systems operating in multiple jurisdictions.
- Passenger name records (PNRs) are transmitted to airlines and their systems globally
- Payment processing may involve systems operating in the United States or other jurisdictions
- Analytics and hosting providers may store data in cloud infrastructure across regions
Where international data transfers occur, we ensure that appropriate legal safeguards are in place, including standard contractual clauses or equivalent mechanisms as required by applicable law.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
- Booking and transaction records: retained for a minimum of 7 years for financial and legal compliance
- Communications and correspondence: retained for the duration of the service relationship plus a reasonable follow-up period
- Website analytics data: retained in aggregated form for trend analysis
- Payment data: handled and retained by our payment processors in accordance with PCI-DSS standards
Upon request and where legally permissible, we will delete or anonymize personal information no longer required for an active service relationship.
Contact
For data processing inquiries, access requests, or concerns about how your information is handled, please contact us at info@multicityexperts.com. We are based in Wyoming, United States and will respond to all requests in a timely manner.